Returns & Exchanges

At Critical Hit Gaming, we want you to level up your style with confidence, which is why we offer a 30-day return window on all unworn apparel. If your gear doesn't fit or meet your expectations, our simple exchange process ensures you get back into the game without delay.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the unwashed and unworn items in their original packaging, ensuring all hangtags and labels are still securely attached.

• 3.
  Print and Ship

  Download your prepaid shipping label from the portal, affix it to your package, and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our team inspects your returned gear, we will issue a refund to your original payment method or ship out your new exchange items within 3-5 business days.